Shipments and Returns Policy
Shipping Information for Amanda Leather Mall
Delivering Luxury Worldwide:
At Amanda Leather Mall, we take pride in ensuring your handcrafted leather goods reach you safely and promptly. We partner with DHL Express, a world-renowned shipping company known for its reliability and efficiency.
Transparent Shipping Costs:
Shipping costs are calculated at checkout and depend on your order weight and destination. We offer competitive rates to ensure you receive your Amanda Leather Mall treasures without hidden surprises.
Estimated Delivery Timeframes:
- Indonesia: 1-3 business days
- Southeast Asia: 2-5 business days
- Rest of Asia: 3-7 business days
- Europe & North America: 5-10 business days
- Other Regions: Please contact us for an estimate
Please note that these are estimated timeframes and may vary depending on customs clearance procedures in your country.
Real-Time Tracking:
Once your order ships, you'll receive a notification with a tracking number that allows you to monitor your package's journey directly on the DHL website.
Hassle-Free Returns & Exchanges at Amanda Leather Mall
We understand that sometimes things don't go as planned. That's why we offer a customer-friendly return and exchange policy.
Returns:
- You may return unworn and unused items in their original packaging with tags attached within 10 days of receiving your order.
- To initiate a return, please contact us through our website or email us at info@amandaleather.com. We'll provide you with easy return instructions.
- Please note that return shipping costs are generally the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect item shipped).
Exchanges:
- We are happy to exchange your item for a different size or color, subject to stock availability.
- Please follow the same return procedure outlined above and mention your desired exchange in your return request.
Non-Returnable Items:
- Personalized or custom-made items are not eligible for return or exchange.
- Items showing signs of wear or tear will not be accepted for return.
Our Commitment to You:
At Amanda Leather Mall, we strive to provide exceptional customer service. If you have any questions regarding our shipping or return policy, please don't hesitate to contact us. We're here to help!